Returns, withdrawal and claims

Who is responsible

This English version is a translation provided for information. In case of discrepancy, the Spanish version prevails.

Each purchase is made from the seller shown in the product and in the summary before paying («Sold by…»). The seller is who delivers, handles the withdrawal and the warranty and refunds. QRplus facilitates the contact and checks that requests are handled.

Right of withdrawal

As a general rule you have 14 calendar days to withdraw without giving reasons: from receiving the product or, for a service, from contracting it.

You can do it from the page of your order (the link is in your confirmation e-mail) with the button «Withdraw from the contract here». We send you an acknowledgement with the date and time straight away. You can also tell the seller by any other means.

The seller refunds what you paid, including standard shipping, within 14 days; it may wait until it receives the product back. Unless its product page says otherwise, the cost of returning it is yours.

There are legal exceptions: custom-made or personalised products, sealed products that cannot be returned for hygiene once opened, services fully provided with your consent, among others. If one applies, the product page says so before buying.

Warranty

New products have a 3-year legal warranty of conformity: if it is not as described or it fails, you can ask for it to be repaired or replaced and, if that is not possible, a price reduction or a refund. The seller may also give a commercial warranty, shown on the product page.

Other requests and claims

From the page of your order you can ask for a refund, say it has not arrived, make a claim, report a dangerous product or ask a question. Each request has its number and goes to the seller; it answers you by e-mail.

If it is not solved, write to us at hola@tangramconsulting.es with the order number. You can also go to the consumer offices or the consumer arbitration boards.