Notices of illegal content and removals

How to report

This English version is a translation provided for information. In case of discrepancy, the Spanish version prevails.

Anybody can report a product from «Report», in the footer of the page of each QR, choosing «A product of the shop». We ask for the product, the reason, an explanation and a declaration of good faith; name and e-mail are optional, but without an e-mail we cannot tell you the decision. Each report gets a number.

The pages of the QR codes are reported with the «Report» link of their footer.

How we review them

A person reviews each report, without automated decisions. If the product is illegal, dangerous or breaks our policies, it is removed and cannot be published again; otherwise it stays. We tell the decision and its reason to whoever reported it (if it gave its e-mail) and, if it is removed, to the seller.

Reports of dangerous products are handled first: an order of an authority, within 2 working days; a safety notice, within 3. If needed, we warn the buyers by e-mail.

Appeal

Whoever reported it may appeal the decision with the link of the e-mail that tells it, and the seller from the Shop of its QR code, within 6 months. Each appeal is reviewed by a person who did not take the decision, and we tell the result and its reason. Another person reviews it.

Contact for authorities

Point of contact for authorities and users: hola@tangramconsulting.es, in Spanish or English.